Privacy Policy

1. Information We Collect

1.1 Information You Provide

We collect information that you voluntarily provide when using our Services:

• Account Information: When you create an account, we collect your name, email address, password, and profile details.
• Payment Information: When you subscribe to our paid plans, we collect billing information through our payment processor (Stripe). We do not store your complete credit card number; only the last four digits and card type are retained for reference.
• User Content: When you use our AI interview practice features, you may submit interview answers, resumes, or other materials. This content is processed to provide personalized feedback and improve our services.
• Communication Data: When you contact our support team or subscribe to our newsletter, we collect the information you provide in those communications.

1.2 Information We Collect Automatically

When you access our Services, we automatically collect certain information:

• Log Data: IP address, browser type, device information, pages visited, time spent on pages, and referring website.
• Usage Data: Information about how you interact with our Services, including features used, actions taken, and navigation patterns.
• Device Information: Device type, operating system, browser version, screen resolution, and unique device identifiers.
• Analytics Data: We use analytics tools (such as Google Analytics) to understand user behavior and improve our Services.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Provide and Improve Services: To deliver our AI interview preparation features, generate personalized feedback, and continuously improve our offerings.
• Account Management: To create and manage your account, authenticate your identity, and provide customer support.
• Communication: To send you service-related notifications, updates, promotional materials (with your consent), and respond to your inquiries.
• Payment Processing: To process transactions and send related billing information and receipts.
• Security: To detect, prevent, and address technical issues, fraud, and security threats.
• Analytics: To analyze usage trends, measure performance, and make data-driven improvements to our Services.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website:

You can control cookies through your browser settings. However, disabling certain cookies may limit some features of our Services.

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We work with trusted third-party service providers who assist us in operating our Services:

• Payment Processing: Stripe (https://stripe.com/privacy)
• Cloud Hosting: Cloud infrastructure providers
• Analytics: Google Analytics and other analytics platforms
• Communication: Email service providers
• AI Processing: Third-party AI API providers for interview feedback generation

4.2 Legal Requirements

We may disclose your information if required by law, court order, or other legal processes, or when we believe disclosure is necessary to:

• Comply with legal obligations
• Protect our rights, privacy, safety, or property
• Enforce our Terms of Service
• Respond to emergency situations

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction.

4.4 With Your Consent

We may share your information with third parties when you provide explicit consent to do so.

5. Data Security

We implement reasonable technical and organizational measures to protect your personal information, including:

• Encryption of data in transit (SSL/TLS)
• Secure data storage practices
• Access controls and authentication
• Regular security assessments

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide our Services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain accurate business records

When your information is no longer needed, we will securely delete or anonymize it. If you delete your account, we will remove your personal information within a reasonable timeframe, except where retention is required by law.

7. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information (subject to legal requirements).
• Portability: Request your data in a portable format.
• Opt-Out: Unsubscribe from marketing communications at any time.
• Withdraw Consent: Withdraw previously given consent where applicable.

To exercise these rights, please contact us at support@winoffer.ai. We will respond to your request within a reasonable timeframe.

8. Children's Privacy

Our Services are not intended for children under the age of 13 (or 16 in certain jurisdictions). We do not knowingly collect personal information from children. If we discover that we have collected information from a child, we will promptly delete it.

9. International Data Transfers

Our Services may be accessed from various countries. If you are accessing our Services from outside the country where our servers are located, please be aware that your information may be transferred to, stored, and processed in a different jurisdiction. By using our Services, you consent to such transfers.

10. Third-Party Links

Our Services may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

• Posting the updated policy on this page
• Updating the "Last Updated" date
• Sending you a notification (for material changes)

We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: support@winoffer.ai
• Website: https://winoffer.ai